Cancellation Policy

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current clients supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card:

Notification given by the morning prior to your appointment will receive no charges.

Notification given after business hours or less than 24 hours prior to appointment time, will result in a 100% charge of the service amount.

Failure to show up for your appointment will result in a 100% charge of the service amount.

Confirmation Emails, Texts, & Calls

As a courtesy, we will send out an email, text, or give you a call to confirm your service appointments at least 48 hours prior to your appointment date. We do understand how easy it may be to forget an appointment therefore appointments are confirmed 48 hours prior via email or text for your convenience. Please ensure that we have your current email address on file in order to be able to do so in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid cancellation fees.

Thank you for your understanding!